Shipping Policy
Please allow up to 10 business days for order processing. Orders received after 12:00 PM CST will be processed on the following business day.
Shipping times vary by destination within the United States.
Shipping costs are calculated at checkout.
Shipments within the 48 contiguous states qualify for flat-rate shipping or applicable promotional shipping offers.
We ship only within the United States and cannot deliver to PO Boxes.
Parts Supply Co. is not responsible for packages after UPS has delivered them to your home or business.
Return Policy
We offer a 14-day return policy with a full refund under the following conditions:
- The item does not meet the customer’s required specifications (proof required).
- The item is not classified as NR (Non-Returnable). NR items cannot be returned.
- The end user rejects the item because it does not perform according to requirements (proof required).
- “Change of mind” returns are not accepted.
To be eligible for a return, the item must be in the same condition as received—unused, unworn, with all tags, and in the original packaging. Proof of purchase is required.
To start a return, contact us at support@psupplyusa.com.
If your return is approved, we will provide a return shipping label and instructions for sending the package. Items sent back without prior authorization will not be accepted.
You may contact us at any time regarding return questions at support@psupplyusa.com.
Ineligible Products for Exchanges/Refunds
The following items cannot be returned or exchanged:
- Any item reported more than 14 days after receipt
- Items classified as Non-Returnable (NR)
- Any item showing signs of use
- Items intentionally damaged
- Items returned without prior notice or after a return request has been denied by customer service
Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If your item is defective, damaged, or incorrect, contact us within 24 hours so we can evaluate the issue and resolve it.
Requests submitted after 24 hours will be declined and the item will be considered accepted.
Please have the following information ready when contacting customer service:
- Order Number
- Photos of the opened package
- Photos of the damaged or incorrect items
- Photos of damaged parts (if applicable)
All shipping fees for approved exchanges or refunds due to damaged or incorrect items will be covered by Parts Supply.
Missing Items
Before contacting customer service, please prepare the following:
- Order Number
- Photos of the opened package
- Photos of the items received
If an item is missing, contact us within 2 days of receiving your package.
All reshipment costs for approved missing-item claims will be covered by Parts Supply.
Once approved, the missing item will be shipped immediately.
Returned / Unclaimed Packages
Packages returned to Parts Supply due to an incorrect, incomplete, or unclaimed address will not be refunded.
Please verify your shipping address and ZIP code before completing checkout.
Exchanges
The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.
Refunds
Refund requests are available within 5 hours of order completion through the order confirmation email or your account page.
Once we receive and inspect your returned item, we will notify you of refund approval status.
If approved, the refund will be issued to your original payment method.
Please note that your bank or credit card provider may take additional time to process and post the refund.